About the policies
About the policies
Date of Last Revision: June 2016
- Skyfii Limited (ACN 009 264 699) and its subsidiaries such as Skyfii Group Pty Ltd (ACN 165 152 241) (“Skyfii”, “us” or “we”) are one of the world’s leading providers of data analytic services. We recognise and value the importance of protecting the privacy of our customers and end-users.
- The Service involves a network of wireless access points that allow a single wireless device to access connections to the internet, once both the user and the device are registered and connected to the Service. Because your registration and your use of the Service is linked to your device, you should not allow anyone else to use your device while connected to the Service.
- We may change these Terms at any time and will take reasonable steps to bring any material changes to your attention. As you will be bound by any amendment to these Terms, you should review these Terms from time to time. By continuing to use the Service after any amendment to these Terms, you will be deemed to have accepted the amended Terms.
Using the Service
- Before using and accessing the Service, you may be required to register some of your details with us, using an online facility that we provide in conjunction with the relevant Provider. You may not be able to use the Service without registering, although you may register using a pseudonym. By registering for and using the Service you confirm that you are at least 15 years of age. If you are under 15, you agree that you have the permission of your parent or guardian to use the Service.
- Once you have registered, your wireless device will be automatically recognised by the Service, and you will be able to access the internet at any location where the Service is provided. This might include registering for the Service at one of our Providers’ premises before subsequently using the Service at the premises of a different Provider. Our Providers may share your personal information between themselves for this and other purposes, and we may facilitate this process.
- To use the Service, you must have a wireless device that is capable of accessing a Wi-Fi network. You must not use the Service with any device that you do not own, unless you have the explicit permission of the owner of the device. You must also not let other people use your device when it is connected to the Service. If you use multiple wireless devices, you must register each device individually.
Nature of the Service
- Skyfii supplies a range of products and services to our Providers, who are the ultimate providers of the Service to you on their respective premises. Our Providers use the products and services we supply to help them analyse the behaviour of visitors to and on their premises.
- Our data analysis products and services enable our Providers to better understand how you and other customers engage with their businesses. We may also facilitate the sharing of information and data analysis between our Providers. Ultimately, this enables our Providers to make their service offering to you more compelling and interesting.
- You acknowledge and agree that each time you connect to the Service, and at such other times as we consider appropriate, we or any of our Providers may direct your wireless device to a website or other location for the display of promotional or advertising material in any form, including video, and that you may be prevented from use, or further use, of the internet for any duration that we consider appropriate for the display of that advertising or promotional material.
- You acknowledge and agree that we or any of our Providers may limit or restrict your access to the Service from time to time at our or their discretion, including by controlling the rate at which your wireless device sends and receives data over the Service, by restricting the time a wireless device may be connected to the Service, and by filtering or blocking access to certain websites or other internet accessible material through the Service.
Collection and use of data
- You confirm that all of the information you provide to us, including any personal details, will be complete, true and correct.
- As part of your registration, you may be required provide a valid email address or mobile phone number to us, or such other electronic contact method that we specify from time to time. We may take such steps (if any) as we think appropriate to verify the information you provide to us.
- As a condition of receiving the Service, you further agree to receive communication ("Messages") from us, any Provider or any third party acting on our behalf or on behalf of a Provider (each a "Permitted Sender") via that email address, mobile phone number or other contact method. We may refuse or suspend our facilitation of your access to the Service if we determine that the email address, mobile phone number or other contact method you have provided is not (or ceases to be) valid.
- Examples of the content of Messages you may receive from any Permitted Sender include:
- material for promotional and marketing purposes, which may relate to products and services offered by us, any Provider, or other people, companies or organisations;
- material for survey and research purposes; and
- material for any other purpose that we or a Provider consider to be appropriate from time to time.
- You acknowledge that certain Messages that a Permitted Sender may send to you may constitute ‘Commercial Electronic Messages’ for the purposes of the Spam Act 2003 (Cth). By registering for and using the Service, you give your consent to the receipt of such Messages.
- Should you wish to withdraw your consent to the receipt of Messages from us, you may do so at any time by either notifying us by email at the address: firstname.lastname@example.org or by using the unsubscribe facility that we provide with each Message. If you wish to withdraw your consent to the receipt of Messages from any other Permitted Sender you should contact the relevant Permitted Sender directly.
- Messages may incorporate promotions, advertisements and offers by other people companies or organisations, including Providers ("Third Party Promotions"). Third Party Promotions are not associated with, endorsed or recommended by Skyfii or its directors, officers, employees or agents. Any dealings you may have with third parties arising from Third Party Promotions, including the delivery of and the payment for goods and services, and any other terms, conditions, warranties or representations associated with such dealings or promotions, are solely between you and the third party. You acknowledge and agree that Skyfii will not be responsible or liable in any way arising from Third Party Promotions, including any loss you may suffer arising from any act or omission of any third party associated with Third Party Promotions.
- Some Third Party Promotions may allow or require you to provide an email address or other electronic contact method independently of Skyfii. You acknowledge that we will have no knowledge or control of you providing such contact information, and you must communicate directly with the person or organisation to which you have provided that contact information in respect of any material sent to you by them, including if you wish to stop the receipt of further material. Any such personal information you provide to such third parties will be governed by the privacy regime of that third party.
- We (or our Providers) may provide links to third parties' websites, or may divert your wireless device to third party websites from time to time ("Linked Sites"). Unless otherwise noted on the Linked Site, Linked Sites are not reviewed, controlled or examined by us in any way. The provision of links to the Linked Sites does not mean that Skyfii or its directors, officers, employees or agents endorse or recommend, or have any association with, the Linked Sites.
- You acknowledge and agree that we are not responsible for the content, availability, advertising, products or other materials of any Linked Sites, or any additional links contained on Linked Sites, or the conduct of any person associated with a Linked Site.
- Linked Sites may be subject to their own terms and conditions of use. You acknowledge that it is your sole responsibility to review and comply with those terms and conditions, and we have no responsibility for your actions when using a Linked Site.
- You must only use the Service in a reasonable manner, consistent with these Terms, the terms and conditions and policies of the relevant Provider, as well as ordinary community standards of behaviour and decency. Under no circumstances may the Service be used for any illegal purpose, or in a manner likely to cause offence to a reasonable person.
- You must not exceed the daily usage allowance set by the relevant Provider, as varied from time to time in their discretion. In most cases, a Provider will consider transmission of more than 200 megabytes of data in a day to be excessive transmission of data.
- You must not use the Service for any purpose which we or any Provider consider to be unacceptable. Examples of unacceptable behaviour include use of the Service that:
- would cause you, us or any Provider to be in breach of any law, code, or regulation;
- places any unreasonable impost, burden or strain on the technical resources of the Service, including without limitation the excessive transmission of data;
- depicts or promotes offensive or illegal behaviour;
- is offensive or promotes racism, bigotry, hatred or physical harm;
- would harass or threaten any other person;
- exploits people in a sexual or violent manner;
- contains nudity, violent or offensive subject matter;
- promotes an illegal or unauthorised copy of copyright material;
- promotes criminal activity or enterprise;
- could cause us or any Provider to incur a liability to any third party or entity;
- violates the privacy or confidentiality of any person;
- involves compromising the security of any computer system or data storage system;
- contains, provides or creates computer viruses or deliberately corrupts systems, facilities or data;
- involves the sending of junk mail or unauthorised commercial electronic messages;
- alters or modifies the operation of the Service in any way; or
- involves the resale or resupply of the Service to any person without our written permission.
- You acknowledge and agree that we may immediately suspend or terminate our facilitation of your access to the Service if you breach these Terms, or we or any Provider suspect on reasonable grounds that you have used the Service for any unacceptable purpose.
- Suspension and availability
- We may refuse to register your account and/or facilitate your access to the Service, without giving reasons.
- While we will take reasonable steps to facilitate the availability and security of the Service, you accept that the Service provided by each Provider is provided on an ‘as is’ basis. In particular, we (or any Provider) may at any time immediately suspend or withdraw access without notice and without giving reasons.
- We do not represent that the Service (or any software underpinning the Service) will be error, defect, “bug” or “virus” free, and you should take ordinary and prudent steps to ensure your own online security and safety.
- You acknowledge that you receive the Service from our Providers and you do not receive the Service from us (although in very rare circumstances we may manage a particular part of a Provider’s provision of the Service to you). In exchange for us facilitating your access to the Service, you agree to provide us with your personal information and otherwise comply with these Terms.
- You acknowledge that the internet is an inherently insecure communication medium, and you use the Service at your own risk. You agree that we have no responsibility for any use, misuse, loss, corruption, interception or delay of information or data uploaded, downloaded or otherwise communicated via the Service. You further acknowledge that you are responsible for keeping all usernames, passwords and other security-based information secure and private at all times.
- Without limiting any other provisions of these Terms, we will not in any way be liable to you for any kind of loss or damage incurred as a result of your use of the Service including but not limited to any viruses or other malicious software that may affect you while using the Service.
- Without limiting any other clause of these Terms, we make no warranties or representations as to the accessibility, security, stability or reliability of the Service and we explicitly disclaim any liability or responsibility for any faults, failures or interruptions or the accuracy, timeliness, completeness, security or reliability of any communications (including, without limitation, any transactions) made using the Service.
- You acknowledge and agree that we have no control over the provision of the Service by a Provider, and you must resolve any interruption, delay or failure caused by any part of the Service owned or operated by a Provider directly with the Provider. We have no obligation to assist you in resolving such interruption, delay or failure nor do we represent that we will be able to facilitate the provision of the Service to you in a timely manner or at all.
- Other than express terms of these Terms and warranties, conditions, rights or guarantees implied by relevant legislation, including the Competition and Consumer Act 2010 (Cth), the exclusion of which from an agreement would contravene a statute or cause part or all of these Terms to be void ("Non-excludable Rights"), you agree that we exclude all liability arising from any implied or express representations, terms, conditions or warranties that would otherwise apply to your use of the Service.
- Except for liability in relation to breach of any Non-excludable Rights and liability under clause 9.7, our maximum aggregate liability to you in contract, including for one or more breaches of any express term or terms of these Terms, tort (including negligence), statute or otherwise, is limited to the higher of:
- an amount equal to the total amount paid by you to us under these Terms during the 12 months before the first event giving rise to a liability occurred, or
- one Australian dollar ($1).
- For breach of any Non-excludable Rights (other than where by law liability for breach of Non-excludable Rights cannot be limited), our liability is limited, at our option to, where the breach relates to goods, the repair or replacement of the goods or paying the cost of having the goods repaired or replaced, or where the breach relates to services, supplying those services again, or paying the cost of having those services supplied again.
- To the maximum extent permitted by law, under no circumstances will we be responsible to you or any third party whether in contract, tort (including negligence), in equity or under statute for any special, indirect, consequential, incidental or punitive damages, including damages for loss of opportunity, profits, revenue or goodwill, regardless of whether or not such loss or damage was foreseeable and even if advised of the possibility of such loss.
- You indemnify us and our related bodies corporate, directors, officers, employees and agents from and against all actions, claims, suits, demands, damages, liabilities, costs or expenses, including reasonable legal fees, arising out of, or in any way connected to your use of the Service or information or content available by means of the Service, or the use of the Service by anyone using your wireless device.
- We may terminate our facilitation of your access to the Service without notice or cause for any reason. Reasons we may terminate our facilitation of your access to the Service include where:
- you breach of any of these Terms;
- we have ceased to facilitate access to the Service or any Provider has ceased to provide the Service, in whole or in part;
- our business or contractual relationships with our Providers require us to do so; and/or
- we consider that you have done something that is detrimental to our business interests or reputation or those of any Provider.
- You acknowledge that none of Skyfii, any Provider or any other person will have any liability to you for any reason whatsoever arising from any termination of your access to the Service (including the termination of our facilitation of your access to the Service).
- If any provision in these Terms is void or unenforceable, that provision will be read down to the extent necessary to make it valid and enforceable and to the extent that it cannot be so read down, will be severed from these Terms.
- If there is a contradiction or inconsistency between these Terms and any other notices, policies, communications or documents relating to the Service, these Terms will prevail to the extent of that contradiction or inconsistency, unless we expressly agree otherwise in writing.
- Your rights and obligations under these Terms are personal to you and you must not assign, transfer, sub-contract or otherwise dispose of any or all of your rights and/or obligations under these Terms. We may assign, transfer, sub-contract, novate or otherwise dispose of any or all of our rights and/or obligations under these Terms without notice to you.
- Regardless of the jurisdiction in which you are based on in which we have facilitated for you to receive the Service, these Terms are governed by the laws in force in New South Wales, Australia and the parties agree to be bound by the non-exclusive jurisdiction of the Courts of New South Wales, Australia.
Date of Last Revision: June 2016
Skyfii Limited (ACN 009 264 699) and its subsidiaries such as Skyfii Group Pty Ltd (ACN 165 152 241) (‘Skyfii’, ‘us’ or ‘we’) recognise and value the importance of protecting the privacy of our customers and end-users.
- how and why we collect, hold, use and disclose your personal information;
- the nature of our business, customers and services;
- our approach to advertising, marketing and security; and
- how you can contact us to access or correct your personal information, make a complaint or ask a question.
Skyfii supplies a range of products and services to our business customers (our ‘Providers’), who are the ultimate providers of Wi-Fi services to you (the ‘Service’) on their respective premises. Our Providers use the products and services we supply to help them analyse the behaviour of visitors to their premises. In most cases, our Providers choose to operate the platform needed to supply the Service entirely on their own, however in certain limited circumstances we may operate it on their behalf.
What is personal information?
Definitions of ‘personal information’ differ around the world. In Australia, the collection, storage, use and disclosure of ‘personal information’ is regulated by the Privacy Act 1988 (Cth) (the “Act”). The Act defines ‘personal information’ as:
…information or an opinion, whether true or not, and whether recorded in a material form or not, about an identified individual, or an individual who is reasonably identifiable
The definition of ‘personal information’ is therefore extremely broad, but good examples would include your full name and your address.
Why do we need to collect your personal information?
How do we collect your personal information?
We collect your personal information in two ways as set out in this section. Firstly, you may be asked to provide us with certain personal information when you register as a user of the Service. At that time, we (or our Providers) will notify you that your personal information is being collected via a collection statement. We (or our Provider) will also collect personal information about you while you receive and use the Service, for example your browsing history while you are at the premises of the relevant Provider. In most cases, you will not know that we (or our Provider) are collecting this second tier of personal information as it occurs automatically in the background.
When you register to use the Service, the kinds of personal information we collect will depend on our relationship with the relevant Provider. In most cases, we will collect or infer the following information on registration (or if you contact us directly):
- your full name and prefix (e.g. Mr or Mrs)
- your mobile number
- your email address, so that we can authenticate you electronically and administer your account
- your date of birth
- your gender
- your social network contact and publicly available details
- your employer
- your country or state of residence
In most cases, we will also collect (either directly or through our Provider) the following information in respect of your use of the Service:
- the time, date and location of registration
- the duration and frequency of your use of the Service and visits to our Providers’ premises
- the approximate location of your device while at our Providers’ premises
- your browsing history while using the Service
- demographic information such as age and gender
- general information from (and a unique identifier for) your browsing device, such as the Media Access Control (MAC) address
You may not be able to register to use the Service if you do not provide us with a minimum of personal information, which is usually your email address. Because the information you provide us is linked to the device you use to access the Service, you should not let anyone else use your device while connected to the Service.
We will never collect “sensitive” information about you. Sensitive information includes certain kinds of information about you, such as your political opinions or your racial or ethnic origin.
How do we use your personal information?
Registration allows a single wireless device to conveniently log in to the Service wherever it is provided. This might include registering for the Service at one of our Providers’ premises before subsequently using the Service at the premises of a different Provider. Our Providers may share your personal information between themselves for this and other purposes, and we may facilitate this process.
We use your personal information to facilitate the provision of the Service to you and to supply products and services to our Providers, as well as our general operational, technical and administrative purposes. The products and services we supply to our Providers may include the marketing services discussed below, as well as data analysis about your activities on their premises (for example, your location and device browsing history). We may share the personal information we collect with any of our Providers, regardless of which specific Provider you first received the Service from.
Advertising and marketing
As mentioned above, you can think of the provision of the Service by our Providers as a fair exchange for certain things you provide or agree to receive. One of those ‘exchanges’ is our use of advertising and marketing content, similar to that which you may have seen elsewhere (for example ad-funded video content). By registering for and using the Service you are agreeing to Skyfii or any Provider sending advertising and direct marketing material to you, and providing associated interactive functionality, that we or any Provider consider may be of interest to you.
You may opt-out of the provision of some direct marking materials by using the functional unsubscribe option or by contacting us. In other cases, it is an inherent part of the Service you are receiving and it is not operationally possible to opt-out of any advertising displayed as part of your access to the Service (e.g., advertising displayed upon WiFi login).
How do we disclose your personal information?
Generally, we will disclose your personal information to our Providers in connection with our supply of products and services to them, as well as to facilitate their provision of the Service to you. We may also facilitate the sharing of your personal information between our Providers.
Skyfii is part of a group of companies and we may (in rare circumstances) also transfer your personal information between the different Skyfii entities, however we will do so in accordance with all applicable laws including the Act and the APPs. Information on the different Skyfii entities comprising the group can be found on our website.
Either Skyfii or our Providers may also disclose your personal information where it is reasonable to do so or we are authorised or required to do so by applicable law. For example, we might disclose your personal information confidentially to a third party contractor that is contracted to provide services to us. In very rare circumstances we also might transfer your personal information overseas (for example as part of our disaster recovery policies in respect of our data centres), however we will not do this as a matter of course.
Which Skyfii company is responsible for your personal information?
Skyfii is committed to complying with all privacy laws in each jurisdiction in which it operates.
In almost all cases, your personal information will be collected, held, use and disclosed by Skyfii Group Pty Ltd. If you register or receive the Service overseas, your personal information will be likely to be provided to Skyfii Group Pty Ltd in Australia. If this changes, we will take reasonable steps to bring this to your attention.
We are committed to protecting your personal information by taking all reasonable steps to prevent the personal information we hold about you from misuse, interference or loss, and from unauthorised access, modification or disclosure. Our security measures meet the highest industry standards and you can feel confident in our processes. These include access control procedures, network firewalls, encryption and physical security.
Your personal information will be encrypted and where practicable will also be anonymised and aggregated.
Quality of your personal information
We will take reasonable steps to ensure that the personal information we hold, use and disclose is accurate, up to date and complete. However, we will not take any administrative steps to verify the accuracy or completeness of the information you provide to us (or a third party such as our Providers provide to us) at the time of collection (for example, if you make a mistake when typing in your details or choose to use a pseudonym).
If you suspect or believe that the personal information we have is not accurate, complete or up to date, please contact us at the details below and we will respond to your request within a reasonable period. When responding, we will take reasonable steps to correct that information and to ensure that it remains accurate, complete and up to date in the future. If for some reason we are unable to correct your personal information, we will provide you with our reasons in writing and your further options for complaint. We will not ordinarily charge you for requesting the correction of your personal information.
Access to your personal information
You are entitled to access the personal information we hold about you, on request, subject to a limited number of exceptions. If for some reason we are unable to provide you with access to your personal information, we will provide you with our reasons in writing as well as your further options for complaint. If we did not collect your personal information directly from you, it will ordinarily be more practical for us to pass your access request on to the relevant third party (e.g. our Provider).
You may make an access request via the contact details below and we will respond to your request within a reasonable period. Ordinarily, we will require you to attend our office to access your personal information in secure circumstances, however we will give reasonable consideration to any other access procedure you may suggest in writing where it is practicable to do so (in whole or in part). We will not ordinarily charge you for gaining access to your personal information.
How long will we keep your personal information?
We retain personal information after we have used the personal information for the purposes for which we collected or received it. The duration that we keep your personal information for will be influenced by the nature of that information and as required by our Providers. Unless otherwise required by our Providers, we will begin to delete most of your personal information around three years after collection as this is the average life of most devices which use the Service. When no longer required, Skyfii will use its best endeavours to ensure that all such information will be destroyed in a secure manner and in a reasonable timeframe.
How to contact us
If you would like to contact us, including to ask a question or make a complaint, we may be reached at the details below:
A: Privacy Compliance
Skyfii Group Pty Ltd
34-36 Oxford Street
SYDNEY NSW 2010
T: +61 2 8188 1188
You can also find out more about the way we manage the personal information we hold by contacting us via our website at http://www.skyfii.io .